Shipping Orders will be processed within 1 - 2 business days (not including weekends and holidays) once full payment has been cleared.

* If an invalid address was provided at the time of order, you will receive an email from Customer Support Team requesting a new address to ship to which may prolong processing times.

NZ Domestic Shipping Price Delivery Time (ex Processing Time)

Within Auckland


1 - 2 business days

Hamilton and Tauranga Region


1 - 3 business days

Upper North Island


2 - 3 business days

Lower North Island


2 - 4 business days

North Island to South Island


3 - 6 business days

Rural Areas - Additional


5 - 8 business days

* The quoted costs above are approximations for parcels up to 25kg within 0.015 cubic metres
* Delivery Time can be delayed due to a number of reasons beyond our control, including remote delivery locations, peak shipping season i.e. Christmas.
* If the item you are ordering is needed by a deadline, please contact us prior to placing the order, to confirm that we will be able to expedite your order in the timeline required.


Customer Care

New Zealand(09 815 1506)

International +64 9 815 1506

Opening HoursMonday - Friday, 9am - 4pm



Shipping time may vary according to Australia Post time frames and zones and does not include order processing time.

All orders are processed Monday to Friday (excluding public holidays) from 7am - 3:30pm AEST.

Tracking advice will be sent to your email once your order has been dispatched.
Orders can take up to two business days to process before being shipped; this may be longer if there is a huge promotion taking place.

In some cases, we may need to contact you before your order can be shipped.

To ensure there is no delay, please respond to any email/phone call from our Customer Experience Team


International shipping for international customers will be calculated at the checkout. The customers will be responsible for any customs duties, taxes or fees payable. Please contact our customer support if you need any help.


rubies costumes

Please understand that there will be a waiting time of 3-5 weeks for your Rubies costume to arrive as it is shipped from our overseas warehouse.

Our Partners

partner1 partner2 partner3 partner4