Shipping & Handling 

Shipping Orders will be processed within 1 - 2 business days (not including weekends and holidays) once full payment has been cleared.
* If an invalid address was provided at the time of order, you will receive an email from Customer Support Team requesting a new address to ship to which may prolong processing times. 

 NZ Domestic Shipping


Delivery Time (ex Processing Time)

Within Auckland


1 - 2 business days

Hamilton and Tauranga Region

1 - 3 business days

Upper North Island


2 - 3 business days

Lower North Island


2 - 4 business days

North Island to South Island
$12.50 3 - 6 business days

Rural Areas - Additional


5 - 8 business days 
* The quoted costs above are approximations for parcels up to 25kg within 0.015 cubic metres
* Delivery Time can be delayed due to a number of reasons beyond our control, including remote delivery locations, peak shipping season i.e. Christmas.
* If the item you are ordering is needed by a deadline, please contact us prior to placing the order, to confirm that we will be able to expedite your order in the timeline required.

Our Partners
Rubies Costumes
Please understand that there will be a waiting time of 3-5 weeks for your Rubies costume to arrive as it is shipped from our overseas warehouse.
International Shipping
International Shipping International customers are responsible for any customs duties, taxes or fees payable. Please contact our customer support service prior to placing an order
Cash refunds will not be given.