Shipping & Handling 

Shipping Orders will be processed within 1 - 2 business days (not including weekends and holidays) once full payment has been cleared.
* If an invalid address was provided at the time of order, you will receive an email from Customer Support Team requesting a new address to ship to which may prolong processing times. 

NZ Domestic Shipping



Delivery Time (ex Processing Time)

Auckland Region


1 - 2 business days

Outside Auckland Region


1 - 3 business days

South Island


2 - 4 business days



3 - 5 business days 
* The quoted costs above are for parcels up to 3.5kg.
* Delivery Time can be delayed due to a number of reasons beyond our control, including remote delivery locations, peak shipping season i.e. Christmas.
* If the item you are ordering is needed by a deadline, please contact us prior to placing the order, to confirm that we will be able to expedite your order in the timeline required.

Rubies Costumes
Please understand that there will be a waiting time of 3-5 weeks for your Rubies costume to arrive as it is shipped from our overseas warehouse.
International Shipping
International Shipping International customers are responsible for any customs duties, taxes or fees payable. Please contact our customer support service prior to placing an order
Cash refunds will not be given.

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