FAQ

SWORD

How do I maintain the sword?

To prevent the sword from rusting you should apply oil on the blade on regular basis

How do I transport my sword in the public?

You should always keep it concealed in a box when you are in the public

GEL BLASTER

What is a gel blaster?

Gel blaster is a toy powered by battery or manual spring that shoots out non-harmful gel balls.

Where can I pay with my gel blaster?

It is recommended that you use it in your house/backyard or in designated arenas.

Does my gel blaster come with warranty?

All gel blasters purchased through Hobby Zone comes with warranty which is outlined in the use and safety sheet that comes with the blasters.

If you require technical assistance, please contact sales@hobbyzone.co.nz. Use your order number as a reference and attach a video showcasing the issue.

Any modification or tampering/disassembly will void the warranty. If we find evidence that the blaster has been tampered with, or that the issue being experienced with the blaster is a result of improper use or force, the warranty will not be applicable. Any costs incurred with repairing the blaster, including the return postage, will be billed to the customer.

Why is my blaster jamming?

Gel blasters are toys so experiencing some jams are normal. One of the main causes is the inconsistency of the gel ball sizing, or due to the softness of the gel balls.

We recommend trying a new batch of hydrated gel balls. Please make sure you follow the gel ball soaking instruction in the use and safety manual that comes with your blaster.

If jams persists and you think the cause is blaster related, please contact us on sales@hobbyzone.co.nz

How long should I charge my battery?

Charge times depend on how depleted/low the battery is prior. Both 7.4v and 11.1v batteries approximately 1 – 2 to charge. A green light will be displayed when your battery is fully charged.

Once fully charged, disconnect the battery and turn off the charger to over-charging. Please remember to never leave the battery unattended whilst on charge.

How do I transport my gel blaster in the public?

You should always keep it concealed in a box when you are in the public

SHIPPING AND ORDERS

Where do you ship to?

We ship worldwide. There’s no place in the world we don’t ship to. Your shipping rate will pop up when you check out. To find out more please refer to https://hobbyzone.co.nz/pages/shipping-handling

Where do you ship from?

We ship from our headquarter in Auckland, New Zealand.

When will my orders be shipped?

All online orders will be dispatched from our headquarter within 1 – 2 business days.

How do I track my order?

Once you made an order you will receive your tracking information via email

Can I pick up?

Of course, we offer pick up at our headquarter. Simply choose the pick up option at check out and you will receive an email once the parcel is ready for pick up.

Can I change my order after I’ve placed it.

Of course you can. Please make sure you contact the team on sales@hobbyzone.co.nz asap after you placed the order, or just give us a ring.

PAYMENT, GIFTCARDS AND DISCOUNTS

How do I redeem my store credit?

A store credit is provided to you in the form of a discount code. Simply apply the code at the check out to use your store credit