FAQ

Do you ship to P.O Boxes?

We currently do not ship to P.O. Boxes. Please provide us with either a residential or business address that we can ship our products to.

What is the delivery timeframe for international orders?

Our international orders are shipped via DHL, after they have been collected and scanned into the tracking system. You should receive your order within 3-8 working days depending on your location. We ship out our DHL orders on Mondays and Wednesday. Please expect a processing time on your order of 1-3 working days. For Rubies costume orders they are delivered via TOLL and posted from Australia. It would take approximately 6-10 working days for the parcel to arrive.

How do I get an estimate of how much shipping will be to send the parcel to my country?

You can estimate the cost of shipping to your country by adding all the products you would like into the cart. Proceed through to enter in the delivery address and select “Next”. The shipping cost will then be calculated for you.

How old do I have to be to buy a Gel Ball Blaster?

You have to be 16 years of age or older

What can I do to make my Gel Ball Blaster more longer lasting? Is there a particular way to take care of it?

No.1 Make sure your Gel Ball Blaster is disassembled, packed down or stored away in a safe area after use.

No.2 Always remember to fully empty out the gel balls from the magazine and dry it to prevent jamming or rust forming within internal components, thus leading to internal damage.

No.3 Check that the gel balls you use are correct in size and fully expanded to prevent misfire or jamming.

No.4 Make sure the batteries are stored in an area of room temperature.

No.5 Ensure you keep an eye on the battery as you charge it to prevent overcharge and battery damage.

I have a pack of gel balls, how do I prepare them so it's ready for when I want to use my Gel Ball Blaster?

Make sure to fill the bottle, jar or container you plan on using with more than enough water to hydrate the gel balls.

Using a funnel would be the most efficient when pouring in a packet of gel balls into a container as it reduces the chances of spilling the gel balls and you also get to readily control the amount of gel balls you pour in.

When hydrating the gel balls, please make sure to leave them in a water filled container for more than 2-3 hours. This allows the gel balls to fully grow to the correct size.

Before inserting them into the magazine of the Gel Ball Blaster, make sure that you pour them out on a cloth, paper towel or microfiber sheet to dry the gel balls off. This helps prevent excess water getting into the electrical components that help the magazine feed the gel balls into the Blaster.

My blaster isn't shooting out gel balls, what happened to it? How do I fix it?

Try shooting upside down whilst you hold down the trigger, the gel balls sometimes just need a bit of gravitational momentum to boot up the connecting hole between the magazine and the blaster.

Keep in mind that due to the gel balls being soft that jamming and other internal problems within the Gel Ball Blaster can occur if not grown to full size or dried upon inserting them into the magazine.

Keep out of reach from children. gel balls are not to be consumed.

Keep them in a container for hydration and store away in a safe place.

Can I sharpen a sword?

Please do not sharpen the swords. Sharpening them will ruin the aesthetic finishes on the blade. They are purposed for cosplay, displays and hobbyist collections.

If is out of stock on the website, when will you be getting more in?

Usually our popular products will sell out very quickly and to prepare ourselves we constantly have shipments arriving to replenish the stock levels.

We are always working hard to restock as soon as possible so you don't be the one missing out on all the cool merch.

If however, the item you bought sold out due to a significant volumes of people buying it, we will apply the "First in, First out" rule and notify you via email about choosing an alternative replacement if you unfortunately missed out by chance.

Please subscribe to our e-newsletter and check out our social media platforms as we make announcements about giveaways, new stock arrivals, photo-booth fun, discount codes and fun ideas!

How do I get an estimate of how much shipping will be to send the parcel to my country?

You can estimate the cost of shipping to your country by adding all the products you would like into the cart. Proceed through to enter in the delivery address and select “Next”. The shipping cost will then be calculated for you.

Do you guys accept Visa Prezzy Cards? There are no options at the checkout to choose from but it should work right?

Yes! We sure do accept Visa Prezzy Cards in store or online. There may not be a "Prezzy Card" option for you to click on as a specific "payment method" but if you use the Visa Prezzy card like how you would swipe and enter in the pin for a regular banking credit card.

Do you do Click and Collect?

We are currently not doing Click and Collect due to Covid restrictions and Alert levels.

Once we are down to level 3, we can proceed to do prescheduled pick ups which would require you to call our Palmerston North store (Ph: 06 3550877) to arrange a certain time for your order collection.